MFP HDD Security

Dear ACS Customer,

By now, you may have seen a recent CBS News segment that raised concerns over MFP hard drive security. Please know that we are aware of this segment, as well as other recent media coverage of the issue. We also understand the concerns of our customers regarding the security of their information.

Ricoh-designed MFP and printer products include technology designed to help prevent the hard drive from being accessed from a connected PC. Ricoh products use proprietary software to process data, which makes accessing hard drive information extremely difficult.   Since 2002, Ricoh has offered additional enhanced MFP and printer security options and features.

 

Here are a couple of options available to customers who identify concerns related to MFP hard drive security during the SERVICE life of the machine:

1. Data Overwrite Security System (DOSS) – DOSS overwrites the sector of the hard drive used for data processing after the completion of each job. During the overwrite process, the data is destroyed to prevent recovery. Additionally, DOSS also offers the option of overwriting the entire hard drive up to eight times. This feature may be used at the end of the lease or if the MFP or printer is moved to another department. Overwriting the entire hard drive takes a few hours, and may be added before or after the initial sale.

2. Hard Drive Encryption Option -- This option provides security for information that needs to be stored on the MFP or printer and reused again. Examples of information that may need to be stored for reuse include administrator and user passwords and address books. The Hard Drive Encryption Option differs from DOSS in that the information encrypted is not destroyed, but locked up so only authorized users may access the information. DOSS destroys data so it cannot be reused. The Hard Drive Encryption Option and DOSS may be used in conjunction and will not interfere with MFP or printer operation.

The options below are available to customers with machines which are at the End Of Life or Lease Trade-In:

1. MFP Format Option ($165 per MFP) – In this process an ACS technician will use the MFP’s internal utilities to reformat the drive.  (Please note - For existing customers which upgrade equipment  with ACS Technologies this procedure is automatically performed and the fee is waived.)

 

2. HDD Partition Removal Option ($325 per MFP) – In this process ACS will remove the drive from the MFP, use personal computer utilities to remove the hard drive partitions; re-add them and reformat the drive.  The drive will then be re-installed into the MFP which will be refurbished and resold or returned to the leasing company.

3. HDD Destroy Option ($415 per MFP) -- In this process ACS will remove the drive from the MFP and destroy the HDD, install a new HDD at which time the MFP will be refurbished and resold or returned to the leasing company.